BarberCore Terms & Conditions for Barber Shop Owners

1. Acceptance of Terms

By registering for BarberCore ("Platform"), accessing our services, and launching your barber shop online, you ("Owner," "You," or "Your Business") agree to be bound by these Terms & Conditions ("Terms").

These Terms constitute a legally binding agreement between you and BarberCore. If you do not agree to any part of these Terms, you must not use the Platform.

2. Platform Overview

BarberCore is a Software-as-a-Service (SaaS) platform designed exclusively for independent barber shops. The Platform provides:

• Fully Customizable Website – Your own branded online presence at yourbarbershop.barbercore.uk
• Online Booking System – Customers can book appointments 24/7
• Payment Processing – Secure Stripe-based payment handling
• Customer Management (CRM) – Track client preferences and history
• Content Management System (CMS) – Publish articles and updates
• Loyalty & Rewards – Fortune wheel and discount management
• Email Notifications – Automated reminders via Brevo

3. Subscription Tiers

3.1 Bood (Starter) Plan - FREE

• Monthly Fee: £0
• Booking Limit: 100 free bookings
• Staff Accounts: 1

Features:

• Full featured website with your branding
• Online booking system
• Up to 100 bookings (free)
• Email support
• Analytics
• Custom domain integration
• Loyalty discount configuration

After 100 Bookings: You must upgrade to Fabulous plan to continue accepting bookings.

3.2 Fabulous (Premium) Plan - £19/MONTH

• Monthly Fee: £19 (auto-renewing)
• Booking Limit: Unlimited
• Staff Accounts: Unlimited

Features:

• All Starter features
• Unlimited bookings per month
• Team management (multiple staff accounts)
• Advanced analytics and reporting
• Priority email support
• Fortune wheel rewards system
• Advanced CRM features
• API access for integrations

4. Registration & Account Setup

4.1 Eligibility

To register for BarberCore, you must:

• Be 18 years of age or older
• Be a legitimate barber shop business owner or authorized representative
• Provide accurate and truthful business information
• Comply with all local, state, and national laws

4.2 Registration Information

During registration, you will provide:

• Business Name – Your barbershop name
• Owner Full Name – Your legal name
• Email Address – Valid and monitored regularly
• Phone Number – Active contact number
• Business Address – Physical location of your shop
• Subdomain Name – Your unique web address (e.g., barbershop1.barbercore.uk)
• Payment Method – Valid credit/debit card (Visa, Mastercard, Amex)
• Password – Strong and confidential

4.3 Account Security

You are solely responsible for:

• Maintaining confidentiality of your login credentials
• Preventing unauthorized access to your account
• All activities performed under your account
• Immediately notifying BarberCore of unauthorized access

We are not liable for unauthorized access due to your negligence.

5. Website & Branding

5.1 Your Branded Website

Upon registration, you receive a fully customizable website at:

https://[yourbarbershop].barbercore.uk

You can customize:

• Business name and motto
• Logo and color scheme
• Service listings and pricing
• Business hours and location info
• Articles and testimonials
• Payment information display

5.2 Website Publishing

Your website is NOT automatically live upon registration. You must:

1. Complete initial setup (services, pricing, hours)
2. Add at least one service listing
3. Configure payment settings
4. Publish your website explicitly
5. Finish Stripe onboarding process for payments

5.3 Website Removal

BarberCore reserves the right to remove your website if:

• You violate these Terms
• Payment is not received
• Your account is terminated
• You request deletion

Your website will be taken down within 30 days of account termination.

6. Payment & Billing

6.1 Payment Processing

All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor.

BarberCore does NOT store your card data. Your payment information is encrypted and handled exclusively by Stripe.

6.2 Subscription Payments

• Starter (Bood): Free tier - no payment required
• Premium (Fabulous): £19/month, charged automatically
• First Payment: Due immediately upon upgrade
• Renewal: Automatically on the same day each month
• Currency: All prices in British Pounds (GBP)

6.3 Payment Method Management

You can update your payment method anytime in your account settings. Your default payment method is used for:

• Monthly subscription charges
• Booking approval fees (if applicable)

6.4 Failed Payments

1. You will receive notification via email
2. Your account will enter a 5-day grace period
3. Bookings will be suspended during grace period
4. After 5 days, your account will be downgraded or suspended
5. You may be charged a failed payment processing fee

6.5 Refunds

• Starter Plan: No refunds (free tier)
• Premium Plan:
  • Refunds not provided for partial months
  • You can cancel anytime; charges stop immediately
  • No refund for the current billing period

6.6 Price Changes

BarberCore may change subscription prices with 30 days' notice. You will be notified via email. Continuing to use the Platform after the notice period constitutes acceptance of new pricing.

7. Booking Management

7.1 Customer Bookings

Customers visiting your website can:

• Browse your services and pricing
• Check availability in real-time
• Create bookings online
• Receive confirmation emails

7.2 Booking Approval

All bookings are initially "Pending" and require your manual approval:

1. Customer submits booking
2. You review booking details
3. You approve or reject the booking
4. Upon approval, customer's payment method is charged
5. Customer receives confirmation email

Note: You must approve bookings within 24 hours. Pending bookings can result in customer cancellations if not approved timely or no shows.

7.3 Booking Cancellation Policy

Platform Cancellation Rules:

• Customers can cancel Pending bookings with no fee
• Customers can cancel Confirmed bookings if done xy hours before appointment — xy is configurable by you (default: 24 hours)
• Cancellations within set time hours incur a cancellation fee (fully configurable by you)

Refund Processing:

• Refunds are issued to the original payment method
• Processing time: 5-10 business days

7.4 No-Show Policy

If a customer doesn't attend their appointment and hasn't cancelled:

Automatic Marking: The booking is automatically marked as "No-Show"

No-Show Fees:

• You can configure a no-show fee (default: £10)
• Fee is created as new payment
• Original booking payment is refunded if it was prepaid
• You may choose to waive the no-show fee

8. Customer Loyalty & Rewards

8.1 Loyalty Discounts

You can configure automatic loyalty discounts:

• Threshold: Customers receive discount after completing X bookings (you set this)
• Discount Types:
  • Percentage Discount: e.g., 10% off next service
  • Fixed Amount Discount: e.g., £5 off next service

Rules:

• Discounts apply automatically at booking time
• Cannot be combined with other promotions
• You can modify thresholds anytime
• Discounts are non-transferable

8.2 Fortune Wheel

The Fortune Wheel is a customer engagement feature where:

How It Works:

• Customers spin the wheel after registration or completing bookings
• Wheel segments offer various prizes:
  • Percentage discounts (e.g., 15% off)
  • Fixed discounts (e.g., £10 off)
  • Free services
  • Physical prizes (you track these manually)

Your Control:

• Configure all wheel segments
• Set discount percentages/amounts
• Enable/disable the feature
• Track redemptions

Limitations:

• Each customer gets one free spin per registration
• Additional spins require completing bookings
• You can give another free spin to any customer manually
• Prizes are non-transferable
• Expired prizes cannot be redeemed

9. Content Management (CMS)

9.1 Article Publishing

You can publish articles on your website to:

• Share barber tips and trends
• Promote services
• Build customer engagement
• Improve SEO

9.2 Content Guidelines

Prohibited Content:

• Illegal or harmful content
• Hate speech or discrimination
• Explicit sexual content
• False medical claims
• Defamatory content
• Copyright infringement

9.3 Article Review

BarberCore reserves the right to:

• Review articles before publication
• Request removal of non-compliant content
• Suspend publishing privileges for violations

9.4 Social Sharing

Published articles include social media sharing buttons allowing customers to share on:

• Facebook
• Twitter/X
• LinkedIn
• WhatsApp
• Email
• Clipboard copy

10. Customer Testimonials & Reviews

10.1 Testimonial System

Registered customers can submit testimonials (5-star reviews) about your services.

10.2 Testimonial Guidelines

Acceptable Reviews:

• Honest feedback about services
• Rating from 1-5 stars
• Reasonable length (up to 500 words)

Prohibited Reviews:

• Spam or promotional content
• False or defamatory statements
• Personal attacks
• Competitor reviews
• Incentivized reviews

10.3 Approval Process

1. Customer submits testimonial
2. You review and can approve/reject
3. Approved testimonials display on your website
4. Rejected testimonials are not published

10.4 Your Responsibility

You are responsible for:

• Reviewing testimonials for accuracy
• Responding professionally to negative reviews
• Not retaliating against negative reviewers
• Ensuring customer consent for published reviews

11. Data Protection & Privacy

11.1 Customer Data

You will collect customer data including:

• Names and contact information
• Booking history and preferences
• Payment information (processed by Stripe)
• Testimonials and feedback

11.2 Your Responsibility

You must:

• Comply with GDPR and UK data protection laws
• Have a privacy policy on your website
• Obtain customer consent before collecting data
• Protect customer data from unauthorized access
• Honor customer requests to access/delete their data
• Report any data breaches to BarberCore immediately

11.3 Data Storage

• Customer data is stored on secure servers
• You own all customer data collected through your shop
• BarberCore only accesses data to provide services
• Data is encrypted in transit and at rest

11.4 Data Deletion

When you delete a customer account or cancel your subscription:

• Customer contact data is retained for 90 days
• Booking history is retained for compliance (1 year)
• You can request full data deletion

12. Prohibited Conduct

You agree NOT to:

Business Violations

• Operate any illegal services
• Discriminate against customers
• Violate any employment laws
• Operate unlicensed services

Platform Abuse

• Manipulate booking systems or pricing
• Create fake customer accounts
• Post false or misleading content
• Attempt to hack or exploit the Platform
• Spam customers with excessive emails
• Scrape or extract customer data
• Resell or redistribute Platform access

Content Violations

• Post illegal, harmful, or offensive content
• Infringe copyright or intellectual property
• Deceive customers or misrepresent services
• Engage in fraud or deception
• Post hate speech or discriminatory content

Payment Violations

• Use stolen or fraudulent payment methods
• Attempt to reverse legitimate charges
• Provide false billing information
• Engage in money laundering

Consequences: BarberCore may immediately:

• Suspend or terminate your account
• Remove your website
• Withhold payments owed
• Report illegal activity to authorities
• Pursue legal action

13. Refund & Cancellation Policy

13.1 Subscription Cancellation

Starter (Bood) Plan:

• No refund applicable (free)
• Delete account anytime
• Account data deleted after 30 days

Premium (Fabulous) Plan:

• Cancel anytime in account settings
• No refund for current billing period
• Future charges stop immediately
• Account downgraded to Starter plan

13.2 Refund Eligibility

Eligible for Refund:

• Overcharge due to BarberCore billing error
• Service unavailability > 24 hours per month
• Payment charged twice accidentally

NOT Eligible:

• Change of mind
• Unused booking allowance (Starter plan)
• Poor business performance
• Personal dissatisfaction with Platform

13.3 Refund Request Process

1. Email lukasslivkadev@gmail.com with:
   • Account name
   • Reason for refund
   • Supporting evidence
   • Transaction details
2. BarberCore will review within 5 business days
3. If approved, refund issued to original payment method
4. Processing time: 5-10 business days

14. Service Availability & Uptime

14.1 Uptime Commitment

BarberCore commits to 99.5% uptime (measured monthly).

Excluded Downtime:

• Scheduled maintenance (24 hours notice provided)
• Force majeure events
• Customer-caused issues
• Third-party service failures

14.2 Scheduled Maintenance

• Typically Sunday 2:00 AM - 4:00 AM UTC
• May be more frequent
• Customers notified in advance
• Your website will be unavailable during maintenance

14.3 Unplanned Outages

• We will notify affected users immediately
• We will work to restore service ASAP
• Status updates posted on status.barbercore.uk

14.4 SLA Remedies

If BarberCore fails to meet 99.5% uptime in a month:

• You may request service credit
• Credit value: prorated subscription fee for downtime
• Credit automatically applied to next billing cycle
• Maximum credit: 1 month free service

15. Limitation of Liability

15.1 Exclusions

BarberCore is NOT liable for:

• Loss of revenue or profit
• Loss of customer data or bookings
• Loss of business opportunity
• Indirect, incidental, or consequential damages
• Damages caused by your negligence
• Customer complaints or disputes
• Poor service delivery
• Issues arising from third-party services (Stripe, Brevo, etc.)

15.2 Liability Cap

BarberCore's total liability is capped at:

• The amount you paid in subscription fees in the past 12 months
• Or £100, whichever is greater

15.3 No Warranty

The Platform is provided "AS IS" without warranty:

• No guarantee of specific results
• No guarantee of customer acquisition
• No guarantee of business growth
• No guarantee of error-free operation

16. Dispute Resolution

16.1 Informal Resolution

1. Send detailed written notice to support@barbercore.uk
2. Describe the dispute and your requested remedy
3. BarberCore will respond within 30 days
4. Both parties will attempt to resolve in good faith

16.2 Mediation

1. Either party may request mediation
2. A neutral mediator will be appointed
3. Both parties agree to participate in mediation
4. Mediation costs split 50/50
5. Mediation is non-binding

16.3 Arbitration

If mediation fails, disputes will be resolved through binding arbitration:

Rules:

• LCIA (London Court of International Arbitration) arbitration rules apply
• Single arbitrator appointed by mutual agreement
• Hearing held in London, UK
• Decision is final and binding
• Each party bears own legal costs

Exceptions:

• BarberCore may seek injunctive relief for IP violations or emergency situations
• Either party may pursue small claims court

16.4 Jurisdiction

• These Terms governed by English law
• Courts of England & Wales have jurisdiction
• You consent to exclusive jurisdiction

17. Intellectual Property

17.1 Platform Ownership

BarberCore owns:

• All software, code, and algorithms
• Platform design and functionality
• Brand names and logos
• All improvements and modifications

You retain:

• Ownership of your business name and branding (within your website customization)
• Ownership of customer data you collect
• Ownership of articles and content you create (grant us license to display)

17.2 Your Content License

By uploading content (articles, images, testimonials):

• You grant BarberCore a license to display it on your website
• You represent you own all rights to the content
• You warrant content doesn't infringe third-party rights
• You indemnify BarberCore for copyright infringement claims

17.3 Prohibited Use

You may NOT:

• Copy or clone the Platform
• Reverse engineer or decompile the code
• Modify or create derivative works
• Use the Platform to build competing services
• Remove copyright notices or attributions

18. Changes to Terms

18.1 Amendment Right

BarberCore may modify these Terms at any time. Significant changes include:

• Price increases
• New restrictions on usage
• Changes to liability
• Changes to dispute resolution

18.2 Notice of Changes

• Updated Terms posted on this page
• Email notification for material changes
• 30 days advance notice for price changes
• 14 days for other changes

18.3 Acceptance

Continued use of the Platform after changes constitutes acceptance of new Terms. If you disagree, you may cancel your subscription.

19. Termination

19.1 Termination by You

You can terminate anytime by:

1. Logging into your account
2. Going to Settings → Account
3. Clicking "Delete Account"
4. Confirming deletion

Upon Termination:

• Immediate access removal
• Website taken down within 30 days
• Customer data retained for 90 days
• Booking data retained for 1 year (compliance)

19.2 Termination by BarberCore

BarberCore may terminate your account if:

• You violate these Terms
• Payment fails and remains unpaid after grace period
• You engage in illegal activity
• You abuse the Platform or other users
• You violate third-party rights
• Business reasons (30 days notice)

Upon BarberCore Termination:

• Immediate account suspension
• Website removed within 7 days
• Data accessible for export (5 days)
• No refund of subscription fees

19.3 Effect of Termination

Termination does not relieve you of obligations for:

• Amounts owed to BarberCore
• Indemnification requirements
• Confidentiality obligations
• Liability limitations

20. Support & Contact

20.1 Support Channels

Email Support:

• Email: lukasslivkadev@gmail.com
• Response time: 24-48 hours

Knowledge Base:

• Visit: barbercore.uk/help
• Self-service articles and FAQs

20.2 Support Levels

Starter (Bood) Plan:

• Email support only
• Response time: 48 hours

Premium (Fabulous) Plan:

• Email and phone support
• Response time: 24 hours
• Priority handling
• Dedicated account advisor (optional)

20.3 Feedback

We welcome feedback and suggestions:

• Email: lukasslivkadev@gmail.com

21. Miscellaneous

21.1 Independent Contractor

You are an independent business operator. BarberCore:

• Does not employ you
• Does not direct your business operations
• Does not control your pricing or services
• Does not handle your customer relationships

You are solely responsible for:

• Business licensing and permits
• Tax compliance
• Employment law compliance
• Professional liability insurance
• Customer service standards

21.2 Severability

If any provision of these Terms is found invalid:

• That provision is removed
• Remaining Terms continue in effect
• The removed provision is replaced with valid equivalent

21.3 Entire Agreement

These Terms, along with our Privacy Policy and any referenced policies, constitute the entire agreement between you and BarberCore regarding the Platform.

Supersedes:

• All prior negotiations and understandings
• All emails and communications
• All previous terms

21.4 Waiver

BarberCore's failure to enforce any provision:

• Does not constitute waiver of that provision
• Does not waive any future rights
• Does not affect validity of other provisions

21.5 Force Majeure

BarberCore is not liable for delays/failures caused by:

• Natural disasters
• War or terrorism
• Government action
• Pandemics or disease
• Internet outages
• Strikes or labor disputes
• Events beyond reasonable control

21.6 Assignment

• You: Cannot assign or transfer these Terms without written consent
• BarberCore: May assign to affiliates, successors, or acquirers

21.7 Survival

The following provisions survive termination:

• Payment obligations
• Intellectual property rights
• Limitation of liability
• Indemnification
• Dispute resolution
• Governing law

22. Fair Use & Best Practices

22.1 Fair Use Guidelines

To maintain platform integrity:

Booking System:

• Don't create test/dummy bookings repeatedly
• Don't artificially inflate booking numbers
• Don't manipulate availability schedules deceptively

Customer Data:

• Don't spam customers with emails
• Respect unsubscribe requests
• Don't sell or share customer data without consent

Content:

• Don't post misleading service descriptions
• Don't misrepresent credentials or qualifications
• Don't use false before/after images
• Don't make unsubstantiated health claims

Pricing:

• Prices must match what's charged in-shop
• Discounts must be clearly explained
• No hidden fees beyond stated amounts

22.2 Best Practices

We recommend:

Business:

• Respond to bookings within 12 hours
• Keep business hours accurate
• Maintain professional communication
• Build strong customer relationships

Website:

• Post high-quality photos of your shop
• Update content regularly
• Publish helpful articles
• Respond to customer testimonials

Technical:

• Keep contact information current
• Update payment method proactively
• Review booking analytics regularly
• Test your website monthly

23. Compliance & Licensing

23.1 Your Legal Obligations

You are responsible for:

Business Licensing:

• Obtaining required business licenses
• Complying with local zoning laws
• Maintaining business insurance
• Professional liability insurance (recommended)

Employment Law:

• Following minimum wage requirements
• Complying with working time directives
• Health & safety compliance
• Equal opportunities legislation

Consumer Law:

• UK Consumer Protection from Unfair Trading Regulations
• UK Distance Selling Regulations
• Consumer Rights Act 2015
• General Data Protection Regulation (GDPR)

Tax Compliance:

• Registering for VAT (if required)
• Self-assessment tax returns
• National Insurance contributions
• Payroll tax (if employed staff)

23.2 Consumer Rights Act

Your bookings are subject to Consumer Rights Act 2015:

• Services must be of satisfactory quality
• Services must be fit for purpose
• Services must be provided in reasonable time
• Customers have right to remedy for breaches
• Customers may seek refund or repair

23.3 Industry Standards

We recommend compliance with:

• Barber Association standards
• Health & hygiene regulations
• Professional conduct guidelines
• Anti-discrimination laws

24. Contact Information

25. Acknowledgment

By registering, you acknowledge:

• ✓ You have read and understood these Terms
• ✓ You are authorized to enter into this agreement
• ✓ You will comply with all terms and conditions
• ✓ You authorize BarberCore to provide services
• ✓ You understand the limitations of liability
• ✓ You consent to automated billing and communications
• ✓ You agree to UK law and arbitration for disputes

Appendix A: Pricing Summary

Appendix B: Contact & Escalation

Appendix C: Term Definitions